Question 1

What is Orbit Engineering Solutions and what makes it a next-generation platform?

Accepted Answer

Orbit is an advanced Industry 4.0 Industrial AI Engineering Platform. Unlike legacy monitoring SCADAs, Orbit integrates outbound-only IoT telemetry with a multi-agent AI system that can dynamically diagnose thermal profiles, simulate power quality active filters, calculate OEE bottlenecks, and recommend automated corrective actions.

Question 2

Who are the typical customers utilizing the Orbit ecosystem?

Accepted Answer

Orbit is designed for enterprise industrial operations, energy managers, utility directors, and ESG compliance officers. Our active client reference stories include SFBT Tunisia (steam boiler CIP balancing), SGBA (Scopes carbon accounting), Warda (pasta extrusion and milling OEE), and Délice (milk homogenizer thermal bearing alerts).

Question 3

How does Orbit AI Engineer assist plant operators and engineers?

Accepted Answer

Orbit AI Engineer is an autonomous engineering assistant connected to local database registers, grid meters, and international standards. Operators interact with it through a glassmorphic chatbot terminal using natural text (supporting Tunisian Derja, French, Italian, German, and English) to query live telemetries, run diagnostics, and compile PDF compliance audits in seconds.

Question 4

Does Orbit provide both the telemetry hardware and the cloud software?

Accepted Answer

Yes. Orbit provides a unified stack: non-invasive ARM Cortex edge gateways equipped with cryptographic hardware secure elements (HSM) for local ingestion, combined with a premium Next.js SaaS digital twin cloud and multi-agent industrial AI services.

Question 5

How does the Orbit EMS calculate dynamic operational energy baselines?

Accepted Answer

Our Energy Management System correlates continuous gas, steam, and electricity consumption logs with active shift manufacturing production outputs (SKUs) in real-time. This eliminates weather or variable volume distortions to establish high-fidelity multivariate baselines.

Question 6

What is Orbit's Peak Shaving and how does it prevent tariff penalties?

Accepted Answer

Orbit EMS monitors active and reactive power loads, projecting demand trends against time-of-use tariffs. If demand threatens to exceed the subscribed active limit, the AI Coordination engine triggers warning alerts or automatically offsets non-critical start-sequences (such as SFBT brewery refrigeration cycles) to keep load profiles flattened.

Question 7

Is Orbit compliant with international energy audit standards?

Accepted Answer

Absolutely. Orbit EMS is built to comply fully with ISO 50001 (Energy Management Systems), IPMVP Option B (International Performance Measurement and Verification Protocol), and DIN EN 16247, making it an audit-ready platform for national energy efficiency programs.

Question 8

How does Orbit AI forecast the Remaining Useful Life (RUL) of rotating assets?

Accepted Answer

Orbit utilizes multivariate neural networks trained on historical failure logs, vibration telemetry, and bearing temperatures. By calculating acoustic and thermal decay envelopes, the AI Maintenance agent models exact RUL curves and flags optimal maintenance schedules before structural wear triggers unplanned downtime.

Question 9

What is the Anomaly Simulator and how does it utilize Fast Fourier Transform (FFT) scans?

Accepted Answer

Our maintenance simulator ingests high-frequency telemetry from accelerometers and runs high-speed FFT solvers on-demand to decompose complex waveforms into spectral frequencies. This allows the AI agent to isolate precise bearing faults (e.g. 5th harmonic axial vibrations indicative of bearing cage micro-cracks).

Question 10

Which rotating machinery assets are the best candidates for Orbit AI Maintenance?

Accepted Answer

Heavy utility and process equipment represent the highest ROI. Candidates include high-pressure steam boilers, rotary cement kilns, air compressor turbines (like Compresseur N°2 in Tunis), variable-frequency centrifugal pumps, and stamping hydraulics.

Question 11

How does Orbit compile auditable Scope 1, Scope 2, and Scope 3 carbon ledgers?

Accepted Answer

Orbit AI Carbon continuously ingests utility combustion fuel logs (Scope 1 direct emissions), purchased grid telemetry (Scope 2 indirect emissions), and supplier logistics logs (Scope 3 value chain emissions). It aggregates these variables into a unified double-entry ESG database structure.

Question 12

Is Orbit compliant with CSRD and European export carbon tax rules?

Accepted Answer

Yes. Orbit AI Carbon compiles auditable reports fully aligned with the EU Corporate Sustainability Reporting Directive (CSRD) and the GHG Protocol. This enables Tunisian exporters (like SGBA) to secure frictionless compliance audits for cross-border carbon border adjustment mechanisms (CBAM).

Question 13

How are green solar offsets calculated in real-time?

Accepted Answer

The Carbon module pulls live generation values from local PV arrays (such as the SFBT solar grid in Tunis). It calculates green offset quotas dynamically, allocating greenhouse gas credits directly against building or manufacturing grids in real-time.

Question 14

Which industrial communication protocols are supported natively?

Accepted Answer

Orbit edge gateways support native connectivity to Modbus TCP/RTU, OPC-UA registers, Siemens S7-1200/1500 (TCP), BACnet/IP, EtherNet/IP, and direct analog/digital dry contacts. Stream routing to the cloud utilizes outbound-only TLS 1.3 MQTT brokers.

Question 15

What is the maximum telemetry ingestion capacity of Orbit Edge Gateways?

Accepted Answer

A single Orbit Edge node dynamically ingests, filters, and packages up to 10,000 telemetry messages per second from local sub-meters, maintaining sub-millisecond local routing latency before outbound compression.

Question 16

How does Orbit manage data buffering during local network outages?

Accepted Answer

Our edge hardware features a robust local flash-memory buffer. In the event of a WAN or cloud connection dropout, the edge node continues sub-second logging locally for up to 30 days, automatically backfilling the Next.js database once connection is restored.

Question 17

What is voltage and current harmonic distortion and how does Orbit track it?

Accepted Answer

Harmonic distortion (THD) is voltage or current pollution generated by non-linear loads like VFDs and power converters. Orbit AI Power Quality tracks THDV and THDI, correlating wave distortions with active drive cycles and calculating exact compliance metrics.

Question 18

What standards govern Orbit's power quality auditing module?

Accepted Answer

Our diagnostics verify compliance against IEEE 519-2022 limits (which mandates THDV < 5.0% for electrical grids) and EN 50160 codes. The platform automatically triggers alarms if harmonic indexes exceed these values.

Question 19

How does Orbit simulate active harmonic filter (AHF) sizing and waveform correction?

Accepted Answer

Based on active FFT spectral scans of local current phases, Orbit AI computes the exact inverse current wave needed to cancel distortion harmonics. Toggling the simulator shows the noisy, jagged wave transformed into a clean, balanced sinusoidal vector.

Question 20

What are the common root causes of industrial power factor degradation?

Accepted Answer

Degradation is typically caused by uncompensated inductive loads (such as heavy electric motor startup curves at SGBA raw mills) which draw excessive reactive current, leading to high utility power factor penalties.

Question 21

What Service Level Agreement (SLA) response times does Orbit guarantee?

Accepted Answer

Orbit offers high-priority Enterprise SLA structures featuring guaranteed 15-minute response times from our Tunis-based Network Operations Center (NOC) engineering desk, combined with active hot-swappable edge hardware replacements.

Question 22

Are training resources and developer materials accessible inside the platform?

Accepted Answer

Yes. Orbit features an active Video Training repository for operator certification and complete Developer Documentation mapping API endpoints, OPC-UA registers, and custom JSON payload structures.

Question 23

How can operators submit high-priority technical tickets?

Accepted Answer

Operators can submit SLA tickets directly in the secure Client Portal under `/portal/ticketing`, or contact our operations room at +216 71 890 120.

Question 24

How is the platform aligned with the IEC 62443 cyber security standard?

Accepted Answer

Orbit's architecture meets IEC 62443 Security Level 3 (SL3). We employ strict zone segregation, hardware HSM chips on gateways, role-based access control (RBAC), and outbound-only encrypted tunnels to prevent unauthorized inbound access.

Question 25

Is all telemetry data encrypted during edge-to-cloud transmission?

Accepted Answer

Absolutely. All data packets are sealed using 256-bit AES-GCM encryption with certificates dynamically rotated via hardware secure element handshakes before crossing local subnet boundaries.

Question 26

Can Orbit be deployed as an on-premise air-gapped solution?

Accepted Answer

Yes. While our standard deployment is a secure multi-tenant SaaS cloud, we support private-cloud deployments and localized, air-gapped on-premise server clusters for critical infrastructure like municipal municipal grids.

Question 27

What data sovereignty policies does Orbit comply with?

Accepted Answer

We strictly comply with Tunisia's National Data Protection Commission (INPDP) guidelines, ensuring local operator telemetry is segregated and auditable in accordance with national industrial cyber security codes.

Question 28

How is the Orbit software subscription priced?

Accepted Answer

Pricing is volume-based on the number of connected devices: energy meters, flow meters, and PLCs with up to 50 monitored parameters. The price per device decreases as your fleet grows — from €50/device/year for fewer than 20 devices down to €15/device/year beyond 500 devices, with intermediate volume tiers in between. The subscription is billed annually.

Question 29

What happens when I add new devices during the year?

Accepted Answer

You can add devices to your Orbit subscription at any time. Newly added devices are free for 6 months; billing for them only starts at your next annual contract renewal, at the volume tier your total device count falls into.

Question 30

What is included in the subscription — are all modules available?

Accepted Answer

Yes. Every Orbit module and feature (EMS, SCADA, OEE/MES, Carbon, Predictive Maintenance, AI agents) is included in the subscription — there is no feature-gating by tier. The only soft limit is on the number of user profiles/accounts. The number of SCADA views developed and published, automated invoices (gas, water, electricity purchase and electricity sale), and reports also scales with your connected device count — starting around 4 SCADA views, 4 invoice types and 8 reports for entry-level deployments, and growing proportionally, with no fixed ceiling, as you connect more devices.

Question 31

How do AI agent credits work?

Accepted Answer

Every user account receives a pool of free AI agent credits. Users can top up individually, or a factory/client can purchase a shared group credit pool for their whole team. Building a fully bespoke agent — for example a custom report-generation agent tailored to one client's format — is handled as a paid supplement to the initial contract, with a defined number of generated reports per month.

Question 32

Does Orbit integrate with our existing PLCs out of the box?

Accepted Answer

Standard PLC integration requires the client to supply a Modbus register map, an API, or OPC-UA access. If additional data-extraction work is needed — for example reverse-engineering an undocumented protocol or scraping data from a legacy HMI — this is scoped and quoted separately.

Question 33

Does the software price include the hardware and installation?

Accepted Answer

No — hardware and installation are quoted as a separate line in the project costing. Depending on your site, this can include: a datalogger/edge gateway (if you don't already have a VPS or server connected to your equipment), acquisition cards matched to your signal types (pulse, 4-20mA, Modbus...), measurement-central meters from the brand you prefer or what's available locally (Circutor, Schneider, Siemens, ABB, etc.), current transformers (open/split-core or closed, sized to your installation and breaker rating), enclosures/cabinets to house the meters and acquisition cards, the cabling work to wire it all up (voltage side behind protected, visible-window doors; current side through the CTs), network/communication work to physically connect the systems, and the engineering effort to produce a detailed scope of work and project schedule.

Question 34

Can you run a feasibility study before we commit to a project?

Accepted Answer

Yes. Starting from your specification document (cahier des charges), our team can run a full feasibility study with a complete ROI/IRR analysis. Orbit's engineering team is SIRI-certified for Industry 4.0 maturity assessments and Schneider-certified for energy efficiency.

Question 35

Can you give an example budget for a turnkey project?

Accepted Answer

As an indicative reference: a project covering 100 new measurement points (hardware sale and installation) with production data collection feeding KPI/MES, carbon and maintenance use cases averages around €100,000 all-inclusive — hardware, installation, commissioning, and the first year of the software contract included. The final figure depends on the hardware brand chosen and the installation labor required. It excludes a hardware maintenance contract (4 annual visits) and any certification, audit or cahier-des-charges work, which are quoted separately.

Question 36

Is there a proof-of-concept program available for active industrial grids?

Accepted Answer

Yes! Orbit offers a 14-day Proof-of-Concept program. We deploy a non-invasive current sensor gateway on a primary transformer to run a live energy and power factor audit, displaying potential ROI offsets instantly.

Technical FAQ Operational Reference